CRM系统的测试用例设计

数字媒体技术专业毕业论文，论文编号:SZMT012  论文字数:13181.页数:39

摘要
 本人实习的公司致力于中国电信产品和功能的运营，主要在根据电信的需求，来从事于需求，开发，测试，运维等，它们之间相互独立又相互联系，第一个，开发组根据运维组提供的问题进行修复，然后交付测试组负责测试，最后向运维组反馈测试结果。第二个，需求组根据电信的需求，书写业务需求设计论文，然后发给各个系统开发，并交付给测试组负责测试，然后向需求组反馈测试结果，发起业务测试，最后通过电信方审核，业务上生产。
 代码测试是一个非常重要的测试手段。测试首先需要熟悉基本业务知识和系统操作流程，其次需要熟悉如何搜索需要的数据，校验生产的数据，还要熟悉如何处理数据。在本文中，重点熟悉代码测试，如何使用代码来处理和校验数据，使测试结果更准确，更符合测试需求。
 测试案例的书写，也是本文研究的重点。设计一个符合业务要求的测试案例，并能够有效地得到期望的测试结果。
 跟踪法测试是一种介于黑盒测试和白盒测试之间的测试技术。也可以把它叫做“灰盒测试技术”。跟踪法测试技术的要点是跟踪程序的运行过程，特别是输入数据的流转过程[1]。本毕业设计中，就是从前台界面提取一个数据，输入到后台软件中，然后后台软件把它转换成一定的格式后发给服务器，服务器处理完请求后，将数据返回给客户端，在客户端的界面向用户展示。
 
关键词：测试流程，代码测试，跟踪法测试

ABSTRACT
 The company which I practice is committed to products and functions of China Telecom's operations, mainly in accordance with the needs of telecommunications, to engage in demand, development, testing, operation and maintenance, among them independent but interrelated, the first, the development group under the operation dimensional group of problems provide repair and delivery of test group is responsible for testing, and finally feedback to the operation and maintenance group test results. Second, demand groups according to the needs of telecommunications, writing business requirements design document, and then distributed to all systems development, and delivered to the test group is responsible for testing, then feedback from the test results to the needs of groups, launched the business test, the final audit by the telecommunications side, business production.
 Code testing is a very important test means.It first need to know basic business knowledge and system operation procedures, followed by familiarity with how to search for needed data, validation of production data, but also know how to handle the data. My graduation project, the focus familiar with the code test, how to use the code to handle and verify data, make test results more accurate, more testing needs.
 Writing test cases is the focus of this paper. Meet the business requirements to design a test case, and can effectively achieve the desired results.
 Tracking method testing is a cross between black box testing and white box testing technique between. It can also be called the "gray box testing techniques." Testing the technology to track the main points of the running process to track, especially the input data flow process[1]. The graduation project, the front interface is extracted from a data input to the software in the background, and then back the software to convert it into a certain format and sent to the server, the server processing the request, the data returned to the client, the client interface to users.
 
Keywords: test process, code testing, track method testing

目录
摘要 I
ABSTRACT II
目录 III
第1章 引言 1
1.1 背景 1
1.2 研究内容及拟解决问题 2
第2章 工具软件与技术基础 3
2.1 开发环境和工具 3
2.1.1开发环境 3
2.1.2工具 3
2.2技术基础 3
2.2.1 CRM（公司自主开发的产品） 3
2.2.2综合资源管理系统 5
2.2.3服务开通系统 5
2.2.4 PL/SQL数据库 5
2.2.5 KENAN数据校验工具 5
2.2.5 VSS测试管理工具 5
2.2.6 基本业务知识 6
2.2.7 系统操作流程 9
第3章 系统总体设计 13
3.1系统需求分析 13
3.2系统功能 13
3.3 流程图 18
第4章 界面设计与流程图 19
4.1界面设计 19
4.1.1新建客户 19
4.1.2新建账户 20
4.1.3新建订单 21
4.2流程图 22
4.2.1 客户流程 22
4.2.2 帐户流程 24
4.2.3订单的流程 25
第5章 系统实现 26
5.1资源搜索 26
5.2资源提取 27
5.3 CRM新建客账户 28
5.4 CRM下单 30
第6章 结束语 33
致谢 34
参考文献 35

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