陕西省服务外包的现状、问题及对策

论文编号:CW199  论文字数:15394,页数:23

陕西省服务外包的现状、问题及对策
摘    要
 以美国次贷危机为标志的新一轮经济危机席卷全球，对于经济相关产业的冲击也不可避免，在全球新一轮产业转移大潮中，服务外包成为服务业全球化的重要标志，成为现代高端服务业的重要组成部分。
 外包即外部资源利用，是指企业在内部资源有限的情况下，将其非核心业务通过合同方式分包给其他承接企业，而自己则专注于核心业务的发展，利用外部最优秀的专业化资源，达到降低成本、提高效率、发挥自身核心竞争力和增强企业对环境的应变能力的目的。和制造业外包相比，服务外包还是“新生事物”。国际上对其研究还处在初级阶段，中国的研究则起步更晚。长期以制造业发展取胜的中国正面临产业结构升级难的困境。我们迫切需要从“中国制造”转型为“中国服务”，寻求新的经济增长点。
 本文基于近年来的经济环境，对陕西的服务外包产业的发展现状、问题及对策进行研究，通过搜集大量政策文件，引用大量数据等有力地对陕西省展开服务外包的现状和特点进行论述，比较优势劣势，并提出解决问题的有效的可行性措施。旨在为陕西省服务外包产业增强竞争力、更加迅速，从而为我省的经济发展做出更大贡献。
 
关键词：服务外包；现状特点；优劣势；对策建议论文类型：应用型

Shaanxi service outsourcing situation, problems and countermeasures
Abstract
 With the U.S. sub-prime mortgage crisis, a new round of economic crisis is sweeping the globe. The economic impact of relevant industries is inevitable. In the tide of new global industrial transfer, service outsourcing becomes an important symbol of industry, and an important component for the modern high-end service.
 Outsourcing, namely external resources use, is to use the most excellent professional external resources to do its non-core business, so as to reduce the cost and improve efficiency by the means of contract to other professional enterprises in the field. Therefore, the enterprise can, with its limited sources, focus on its core business and enhance its competitiveness and competency in crisis-handling. Compared with outsourced manufacturing, service outsourcing is a "new thing". International research is still in its early stages, and China's research begins even later. China, based on manufacturing in a long term, is now facing the industrial restructuring and upgrading difficulty. We urgently need to transfer from "made in China" to "service in China ", seeing a new economic growth point.
 Based on the recent years’ economic environment study in Shaanxi, by collecting a large number of policy documents and citing plenty of data, the author analyzes effectively the service outsourcing industry in Shaanxi, the present situation, the international studies and the advantages and disadvantages, the future trend for development and the current problems, offering countermeasures and effective feasible suggestions, with an aim to develop Shaanxi service outsourcing industry in a more competitive and quickly manner, so as to contribute  greater contribution to its economic development.
Key Words: service outsourcing; present situation and characteristics; advantages; disadvantages; countermeasures and suggestions [Type of Thesis] Applied Research

目    录

引 言 １
1、基本理论 ２
1.1 服务外包概述 ２
1.2 国际服务外包业发展趋势 ２
1.3 国内服务外包业发展趋势 ３
1.4 中外外包产业现状研究 ３
1.4.1 中国外包产业现状 ３
1.4.2 国际外包产业现状 ４
2、陕西省发展服务外包的现状和特点 ６
2.1 陕西省服务外包业现状 ６
2.2 陕西省服务外包业的发展特点 ６
3、陕西省发展服务外包的比较优势 ９
3.1 软件人才的培育及储备优势 ９
3.2 商务成本优势 10
3.3 行业成熟度优势 10
3.4 人员稳定性优势 10
3.5 通讯及交通优势 11
4、陕西发展服务外包的比较劣势与存在问题 12
4.1 经济发展劣势 12
4.2 产业劣势 12
4.3 服务外包自身劣势 12
4.4 政府扶持问题 12
4.5 问题研究劣势 13
5、陕西加快发展服务外包产业的对策建议 14
5.1 制定科学发展规划，出台扶持政策 14
5.2 成立专门推进协调机构，完善配套体系 14
5.3 大力吸引外资，通过吸引服务业外资发展服务外包 14
5.4 合理利用好现有的制造业基础，特别是生产性服务外包 15
5.5 加强发展环境建设，改善重点城市服务外包所需的基础软硬环境 15
5.6 大力宣传比较优势，加大对服务外包业的招商力度 16
5.7 依托教育优势，加强人才培养，进而建立国家服务外包人才基地 16
结束语 17
参考文献 18
致    谢 19

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