中外政府网站评估标准比较研究

论文编号:DZ041        包括:开题报告及任务书,论文字数:9700,页数:15

摘    要

      政府网站作为企业和社会公众获取政府信息和服务的主要接入渠道，是电子政务建设的核心，能够充分体现出电子政务的后台应用系统、信息资源、网络基础设施、安全系统及制度保障等各个要素发展水平。为解决政府网站发展中的问题，使用科学的方法加强对政府网站的评估势在必行。
本文首先介绍政府网站评估的背景、研究目的及意义，其次介绍中外较为著名的组织评估政府网站的标准，然后列表比较各种评估标准的样本选择范围、分析数据的方法、评估的特征、评估标准的优点和缺点，随后从政府网站评估标准的共性（评估的一般步骤、数据的处理的方式）及个性（评估特征、评估依据、收集分析数据的方法、范围、内容等）方面进行了比较分析，最后根据我国政府网站评估标准的不足提出了对今后如何制定我国政府网站评估标准的建议，为我国的政府网站评估工作的进一步完善提供参考。

【关键词】　评估方法　指标体系  公共服务成熟度

Abstract

Government website is an important part of electronic government construction. As the major access channel of the enterprises and the public, Government Website is the core of e-government construction, which can incarnate sufficiently every factor development level of electronic administrative affair of background application system, information resources, network infrastructure, security system and institutional safeguard etc. To solve the developing problems of government website, it is imperative to strengthen evaluation of government website with scientific methods.
Firstly, this paper introduces the background and meaning of the government website’s evaluation in the foreword. Secondly, we introduce the government website’s evaluation standards, which are put forward by famous organizations from home and abroad. Thirdly, we compare the standards of evaluation using illustration through the scopes of selecting samples, methods of data analysis, characteristic of evaluation, evaluating standards’ strongpoint and shortcomings. Fourthly, we compare and analyze between the commonness of the evaluating standards including evaluating common approaches, manners of disposing datum and individuality of the evaluation standards including evaluation characteristics, evaluation gist, methods of collecting datum, the scopes and content etc. Finally, evaluation standards are set down according to lack of evaluation standards of government websites, which consummate jobs of state webs evaluation.

【Key Words】 Methods of the evaluation; Index system; Maturation degree of Public service

目  录

1  引言 ...................................................2
1.1 研究背景.............................................. 2
1.2 研究目的和意义 ........................................2
1.3 政府网站及其评估的定义 ................................3
1.3.1 政府网站的定义 ......................................3
1.3.2 政府网站评估的定义 ..................................3
2  国内外政府网站评估标准的介绍 ...........................3
2.1 国外政府网站评估标准 ..................................4
2.1.1 Accenture咨询公司的评估标准 .........................4
2.1.2 Gartner咨询公司的评估标准 ...........................5
2.1.3 联合国公共经济与公共管理局的评估标准 ................5
2.1.4 世界市场研究中心和布朗大学的评估标准 ................6
2.2 国内政府网站评估标准 ..................................7
2.2.1 时代财富的政府网站评估标准 ..........................7
2.2.2 计世资讯的城市政府网站评估标准 ......................7
2.2.3 互联网实验室的电子政务效果评估标准 ..................7
2.2.4 赛迪顾问股份有限公司评估标准 ........................8
3  政府网站评估标准的比较分析 .............................8
3.1 评估标准的微观比较 ....................................8
3.2 评估标准的宏观分析 ....................................10
3.2.1 评估标准的共性.......................................10
3.2.2 评估标准的个性.......................................10
4  我国政府网站评估标准存在的的问题与建议 .................12
4.1 我国政府网站评估标准存在的问题........................ 12
4.2 对制定我国政府网站评估标准的建议 ......................12
5  结束语 .................................................13
参考文献 ..................................................14
致    谢 ..................................................15

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