小型私营企业领导者与员工的管理沟通

论文编号:GS110  字数:27370,页数:34，有外文翻译

摘   要
 管理沟通是组织的生命线，它把组织由内到外有效地连接起来，对提高组织效率、确保组织有序运行产生重要影响。作为管理者来说,处理好与被管理者之间的关系至关重要。
 所以本文用五个章节阐述了管理沟通在其中的重要作用，第一章主要介绍了选题背景，本文研究的主要内容、研究的目的和意义，最后提出了本文的创新点，创新点主要是根据研究的内容，提出了员工个性化管理的观点。第二章介绍了管理沟通的概论，包括其含义，两者之间的内在联系、管理沟通的对象及作用,让读者对管理沟通的内容在思想上有了一个大概的认识和了解。第三章主要研究小型私营企业内部管理沟通现状，从客观上分析了小型私营企业的优势和劣势，以及内部人员的特点，还有他们常用的沟通形式和手段。第四章归纳总结小型私营企业存在的主要管理沟通障碍。从上一章的分析中看出小型私营企业，领导者与员工在管理沟通方面存在的问题，同时对其成因进行了分析探讨。第五章主要是根据第四章提出的问题和成因分析的结果，提出了相应的对策和解决办法，主要是从人的因素和企业本身的沟通结构上进行改进和完善，为企业进行有效的管理沟通提供了参考。

关键词：小型私营企业，领导者与员工，管理沟通，沟通障碍

Abstract
 The management and communication is organization's lifeline, it from inside to outside connects the organization effectively, to enhances the organization efficiency, guarantees the organization movement to have the important influence.
 Therefore this article elaborated with five chapters the management communication in the among vital role, the first chapter mainly introduced the selected topic background, this article studies the primary coverage, the research goal and the significance, finally proposed this article innovation spot, the innovation mainly is according to the research content, proposes own viewpoint. Second chapter introduced the management communication introduction, including its meaning, between both inner link, the management and communication object and the function, let the reader to manage the communication the content to have a general understanding and the understanding in the thought. The third chapter main research small private enterprise internal management communication present situation, has objectively analyzed the small private enterprise's superiority and the inferiority, as well as internal personnel's characteristic, but also has their commonly used communication form and the method. The fourth chapter induction summarizes the main management communication barrier which the small private enterprise exists.Sees the small private enterprise from previous chapter of analysis, the leader and the staff the question which exists in the management communication aspect, simultaneously has carried on the analysis discussion to its origin. Fifth chapter mainly is the question and the origin analysis result which proposed according to the fourth chapter, proposed the corresponding countermeasure and the solution, mainly are make the improvement and the consummation from human's factor and in the enterprise itself communication structure, carried on the effective management communication for the enterprise to provide the reference.

 Key word: The small private enterprise, the leader and the staff, management and communication,                          Communication barrier
 
目     录
中文摘要…………………………………………………………………………………………………..Ⅰ
英文摘要………………………………………………………………………………………Ⅱ
1  绪论………….…………..………………………………………………………………...……………1
1.1 选题背景  1
1.2 研究的目的和意义……..……….…………………………………………………………..… .1
1.3 国外管理理论的研究与发展……..…………………...…..……………………………..…….2
1.4 研究的内容……...…………………………………..……………………………………..……...4
1.5 本文的创新点…………..……………………...………………………………………….………5
2  管理沟通概论……………………………...…………………….....…………................6
2.1 管理沟通含义…………….….………………………………….....………..............6
2.2 管理沟通的内在联系…….…..………………………………...….……….............6
2.3 管理沟通的对象….……………………………………….……………………………………..6
2.4 管理沟通的作用…………….…..………………..……………….……………………………..7
3  小型私营企业的管理沟通………………………………..…………………………………...……8
3.1 小型私营企业的定义与特点….……….………………..……….…………………………...8
3.1.1 小型私营企业的定义.……….……..….………………..…………………………….8
3.1.2 小型私营企业的特点………….………...….…………………….………..…….…...8
3.2 小型私营企业内部管理沟通现状…….…………………..…………..……………..….…..9
3.2.1 企业领导者的特点……………....………..………….……………..….………..…….9
3.2.2 企业员工的特点.......................................................9
3.3 企业内部管理沟通的主要形式……..………………………...……………………...…..…11
3.4 企业内部现行主要管理沟通手段……..……………………..……….……………..…..…12
4  小型私营企业存在的管理沟通障碍及成因分析………………...…...……………..……..…14
4.1 个体因素造成的障碍及成因分析……………………….………..…………..……..…….14
4.1.1 领导者专权思想严重及成因分析……..….………..…………..…………..……14
4.1.2 沟通技巧和方式的障碍及成因分析…...……………...………………...………15
4.1.3 领导者主观判断员工易存差错及成因分析..……………………..……………16
4.1.4 领导者不注重情感投资及成因分析…….…..…………………….……...…..…..16
4.1.5 员工接受能力普遍较慢及成因分析…………...……………………….………..17
4.2 结构性障碍及成因分析……….……...…………………..……………………..…….……18
4.2.1 沟通渠道单一或不健全及成因分析……..………..……………..................……..18
4.2.2 管理制度混乱或不完善及成因分析…..………………………...………..………19
5  小型私营企业的有效管理沟通策略……………..……………………….…………...…….…20
5.1 员工个性化管理…………………………………………....………………...………………21
5.2 领导者应加强自身的文化素质修养…………..…….…..……………………….……….24
5.3 领导者应掌握有效的沟通技巧…………..……..…………..…………………….……..…26
5.4 创造良好的沟通环境……………………...……….…………..……………...…….…….…28
5.5 建立良好的沟通机制……………...…...…..………………..…………...………….…….…29
5.6 注重员工培训……………………...…..….…..……………..…………...……………………30
结论…………………………..…………………………………………………...………………….…….32
参考文献………..………….……………………………………………..……………………………….33
致谢……………………………….…………………………………………………...…….………...…34

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