国家公务员职业倦怠的原因分析

论文编号:YX154 论文字数:19494,页数:34

摘  要

 公务员是让很多人羡慕的职业，但据社会调查表明，公务员也易产生职业倦怠，这对公务员自身和整个社会都会带来负面影响。本文是以Maslash三维度理论为研究模型，利用MBI-GS量表作为测量工具，通过对浙江省安吉县120名公务员职业倦怠的调查，了解安吉县公务员职业倦怠状况，并在此基础上探究形成倦怠感的各种原因和解决对策。结果表明：（1）安吉县公务员职业倦怠水平为中度；（2）人口统计学变量，如性别、年龄、工作年限和婚姻状况与职业倦怠没有显著相关；(3)导致职业倦怠的原因有工作负荷、缺乏自主、缺乏组织支持、奖赏不足、人际关系复杂、角色模糊等。因此需要从克服政府组织局限性、制定公务员职业生涯规划、导入EAP援助等来科学干预公务员职业倦怠。

关键词：公务员  职业倦怠  情感耗竭   人格解体  成就感降低

ABSTRACT

Civil servant is a occupation that most of people envy it.But according to the social survey shows that civil servants also easy to generate job burnout,which brings out  negative effects on civil servants themselves and the community.The study uses Maslash three dimensional theory as research modle and use MBI-GS scale as measuring tool.Based on 120 samples from government in Anji,Zhejing,the study aims to reveal the situation about civil servants’ job burnout.Analyzing the reasons of civil servants’ occupational burnout from many aspects and put forward counter measures from three aspects.The results indicate that：（1）the situation about civil servants’ job burnout in Anji is moderate. (2)demographical variables such as gender,work age，sex and marriage status cannot predict job burnout efficiently.(3)The antecedent variables include(work overload,lack of independence,lack of organizational suppot,insufficient reward,complication about relationship among people.Therefore it needs to scientifically intervene the civil servants’ occupational burnout through overcoming the limitation of the government organizations, setting up the civil servants’  career planning and importing the EAP assistance.

KEYWORDS：Civil servants   Job-burnout   Emotional exhaustion                          
Depersonalization   Reduced personal accomplishment        

目录

第一章 引言 1
 第一节 选题背景与意义 1
 第二节 研究的主要内容 2
第二章 文献概述 3
 第一节 职业倦怠的定义评述 3
 第二节 国外对职业倦怠研究的理论模型 4
 第三节 国内对公务员职业倦怠的相关研究 5
第三章  实证分析 8
 第一节 理论模型与基本框架 8
 第二节 变量的选取与数据说明 10
 第三节 实证分析 13
 第四节 公务员易产生职业倦怠感的原因总结 20
第四章 总结 23
 第一节 研究方法与结论的总结 23
 第二节 干预措施 23
【参考文献】 26
致 　谢 27
附录一 28

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