关键词:供电企业 质量管理 六西格玛管理 质量功能展开
Application Study of Six Sigma in the Power Supply Enterprise
Abstract Since China took reform and opening-up policy,our country has accomplished great achievement in electric power industry.With the constant development in system reform of the electric power industry,the power supply enterprise face new opportunity and challenge.Enhancing the service quality management of the power supply enterprise,improving all the employee’s service quality ,constructing service brand and competing with others in the service quality has become the inevitable choice of the power supply enterprise. Fortunately, Six Sigma, which is very popular in management region, may take the responsibility this time.
Six Sigma, which was established in 1980s by Motorola , was aggressively promoted in GE in 1990s.On the one hand,it helped GE win the No.1 market value;on the other hand,the theory of Six Sigma became perfect gradually,and it was expanded in practice constantly. Six Sigma is a comprehensive management system that is used to keep enterprise on the way to accomplish success in production and operation in the aim of “Zero Defect”,it can improve and elevate the enterprise’s process management quality strictly, concentrately,and effectively,and finally make obvious progress in safety,ecomics,efficiency in order to achieve great competence against others.
In the article,it first systemic elaborates the phylogeny of quality as well as the basic principle and technology of Six Sigma.Lately, unifying the specialty of the power supply enterprise in China, it discusses the relationship between Six Sigma and the power supply enterprise, the way of effectively operating Six Sigma in the company,and the principle of application of Six Sigma in the company and so on.
At the end of the article,an important tool called Quality Function Deployment ,which is used in the Improve step of Six Sigma,is introduced.After the introduction of QFD’s basic method and operation step,it provides an practical example on raising Customer Satisfaction Index in a power supply company in order to demonstrate the process of QFD and its advantage.
Keywords: the Power supply enterprise Quality management Six Sigma Quality Function Deployment