5.Posture
 (15)There are two kinds of 'posture' and it is the wise communicator that manages and utilizes both.
 5.1.Posture 1
 (16)The first type of 'posture' is the one we think of intuitively-the straight back versues the slumped shoulders; the feet-apart confident stance verses the feet together, hand-wringing of the nervous; the head up and smiling versus the head down and frowing. And every one of the positions we place the various elements of our body in tells a story—a powerful, nonverbal story. For example, stand upright, shoulders straight, head up and eyes facing the front. Wear a big smile. Notice how you 'feel' emotionally. Now-slump your shoulders, look at the floor and slightly shuffle your feet. Again, take a not of your emotional state. Notice the difference? Your audience surely will, and react to you and your message accordingly. A strong, upright, positive body posture not only helps you breath easier (good for helping to calm nerves!) but also transmits a message of authority, confidence, trust and power. If you find yourself challenged to maintain such a posture, practice in front of a mirror, or better yet join a speaking club like Toastmasters International.
 5.2.Posture 2
 (17)The second type of 'posture' comes from your internal mental and emotional states.
 (18)You can have great body posture but without internal mental and emotional posture your words will sound hollow to your audience. For example, the used car salesman at 'Dodgy Brothers Motors' might have great body posture and greet you with a firm handshake, a steady gaze and a friendly smile. But if in his heart he is seeing you as just another sucker then sooner or later his internal conflict between what he says and what he really thinks will cause him to 'trip up'. His body will start betraying his real, underlying intentions and you'll start to feel uncomfortable around him, even if you can't figure out why. But, if that same used car salesman had a genuine desire to help you find the right car for you, and he puts your needs before his own, then his words and actions will remain congruent (in harmony) with his underlying intentions and you will trust him, even though you might not be able to identify why. I have seen some supposed 'self help' gurus who don't actually practice what they preach. Consequently their words ring hollow to me and their books, cds, dvds and training materials remain unpurchased. I have met salesmen and women who don't actually make the money they claim to make in their 'fabulous business opportunity', and while their words are practiced and polished, and their body posture is 'perfect', their words ooze like honeyed poison frm their lips and I remain unconvinced.
 (19)This second type of 'posture' is fundamentally tied to truth and honesty. It is about 'walking the talk' and being who you say you are. It's about not trying to sell something you don't believe in or use yourself. It's about not trying to pass yourself off as an expert when all you've ever done is read a book on the subject. It's all about making sure that your words and your intentions are underpinned by truth and honesty. Because all of us, no matter how polished a presenter we might be, are at the mercy of our body and its ability to 'tell the truth' in spite of what our lips might utter. Nonverbal clues rule!
 6.Written communication
 (20)I could spend a lifetime writing about the art of written communication.There is an art (and also a science) that can be learnt with diligence and practice. To write too formally; to write too informally; to write too briefly; to write too lengthily... My first suggestion would be to avail yourself of one of the following three books, each of which is absolutely brilliant at giving you the skills and insights into effective business writing:
 (21)The Business Style Handbook: An A-to-Z Guide for Writing on the Job with Tips from Communications Experts at the Fortune 500 by Helen Cunningham and Brenda Greene The Elements of Business Writing: A Guide to Writing Clear, Concise Letters, Memos, Reports, Proposals, and Other Business Documents by Gary Blake and Robert W. Bly.Effective Business Writing: Strategies, Suggestions and Examples by Maryann V. Piotrowski
 (22)From persuasive memos to complaint letters, sales letters to executive summaries -- these exceedingly useful guides help you to write clearly and in an appropriate format, style and tone. Each book has numerous examples that show how to overcome writer's block, organize messages for maximum impact, achieve an easy-to-read style, find an efficient writing system and much more. 
7.But, if you want my personal recommendation...
 (23)if you want to want to get hold and devour my personal best recommendation, then it's this book by Ken Evoy: Make Your Words Sell. "Stunning" is the only way to describe it! 
 8.In conclusion...
 (24)There are five key elements that can make or break your attempt at successful nonverbal business communication:
 Eye contact
 Gestures
 Movement  
 Posture
 Written communication
 (25)Nonverbal communication in a business setting requires not only recognition of these elements, but confidence in meeting their challenges.
9.Good luck and remember to communicate with passion!
 (26)When you match consumer psychology with effective communication styles you get a powerful combination. At Hopkins-Business-Communication-Training.com you can find the secrets to communication success. At Hopkins we show you how to communicate better for better business results.

首页 上一页 1 2 下一页 尾页 2/2/2

相关论文